Frequently Asked Questions
Everything you need to know about your new favorite jewelry.
What materials are used in Hello Adorn jewelry?
We specialize in high-quality 14k gold fill and sterling silver. Our materials are chosen for their durability and hypoallergenic properties, ensuring they are safe for sensitive skin and perfect for daily wear.
How long will it take for my order to ship?
Each piece is handcrafted to order in our studio. Standard processing time is typically 3-5 business days, followed by the shipping method selected at checkout.
Can I wear my jewelry in the shower or pool?
While gold fill and sterling silver are water-resistant, we recommend avoiding prolonged exposure to chlorine, salt water, and harsh chemicals to maintain the original luster of your pieces.
What is your return and exchange policy?
We want you to love your jewelry. We accept returns and exchanges on unworn items in their original packaging within 30 days of delivery. Please note that custom-sized items may be final sale.
Do you offer international shipping?
Yes, we ship worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location and preferred carrier.
How do I determine my correct ring or bracelet size?
We provide a comprehensive sizing guide on our website to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for comfort.